To complete the course carefully read each slide, watch all applicable videos, and complete all available activities.  It may take a few minutes for the presentation to load.  Turn your computer's speakers on or plug in headphones.  We highly recommend for you to take notes during the presentation.  You will not be able to go back during the exam.  After completion of the final exam, print out, take a photo, or screen shot of the results page and bring it to your next event.  If you are not scheduled to work an event please email results to